RETURN, EXCHANGE & REFUND POLICY

At The Carry Cart, we want you to be happy with your purchase. We carefully check our products before dispatch. If you receive a damaged, defective, or incorrect item, we are here to help.

1. Return & Exchange Eligibility

You may request a return or exchange under the following conditions:

· You received a damaged or defective handbag.

· You received a product different from the one you ordered.

· The product has a manufacturing defect that was present upon delivery.

To qualify, you must contact us within 48 hours of receiving your order.

2. Conditions for Returns & Exchanges

To be eligible for a return or exchange:

· The handbag must be unused and in its original condition.

· All original packaging, tags, and accessories must be included, where applicable.

· You must provide clear photos or a video showing the issue.

· Requests made after 48 hours of delivery may not be accepted.

Products damaged through misuse, improper handling, or normal wear and tear are not eligible for return or exchange.

3. Change of Mind

We do not accept returns or exchanges for change of mind, personal preference, or differences in expectations regarding the product's appearance, provided the item matches its description and is free from defects. Please review the product pictures, description, dimensions, and other details carefully before placing your order.

4. Refund Policy

Refunds are available for approved cases involving damaged, defective, or incorrect products when an exchange or replacement is not possible. Once your request is approved and the returned item has been inspected, we will inform you about the refund process.

Approved refunds will be processed through a mutually agreed payment method. Processing time may vary depending on the payment method and courier arrangements.

5. Return Shipping Charges

If you receive a damaged, defective, or incorrect product, The Carry Cart will cover the reasonable return shipping cost through an approved courier arrangement.

For returns or exchanges not caused by an error on our part, shipping charges will be the customer's responsibility, where such a return is accepted.

Please contact us before sending any item back. Unauthorized returns may not be accepted.

6. How to Request a Return or Exchange

To request a return or exchange:

· Contact us within 48 hours of receiving your order.

· Provide your order number and registered phone number.

· Share clear photos or a video showing the issue.

· Wait for confirmation and return instructions from our customer support team.

Please do not send any product back before receiving our approval.

7. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. If a parcel has already been shipped, applicable courier charges may be the customer's responsibility where permitted by law.

8. Contact Us

Store: The Carry Cart

WhatsApp: 0322-8411407

Our team will review your request and guide you through the next steps.

Thank you for shopping with The Carry Cart. We appreciate your trust and support.